Filament Privacy Policy

Effective Date: September 5th, 2024

1. Introduction

Welcome to Filament ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and social professional chat app (collectively, the "Service").

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us when you:

  • Create an account

  • Complete your profile

  • Use our chat features

  • Participate in surveys or contests

  • Contact our support team

This information may include:

  • Name

  • Email address

  • Professional information (e.g., job title, company)

  • Profile picture

  • Chat messages and content

  • Any other information you choose to provide

2.2 Information We Collect Automatically

When you use our Service, we automatically collect certain information, including:

  • Log data (e.g., IP address, browser type, pages visited)

  • Device information (e.g., device ID, operating system)

  • Usage data (e.g., features used, time spent on the app)

  • Location data (with your permission)

  • Cookies and similar tracking technologies (see our Cookie Policy section for more details)

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

  • Social media platforms (if you choose to link your account)

  • Business partners

  • Public databases

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service

  • Personalize your experience and content

  • Facilitate connections between users

  • Communicate with you about our Service

  • Respond to your comments and questions

  • Send you technical notices, updates, security alerts, and support messages

  • Monitor and analyze usage patterns and trends

  • Protect against, identify, and prevent fraud and other illegal activities

  • Enforce our Terms of Service and other usage policies

4. How We Share Your Information

We may share your information in the following circumstances:

  • With other users in accordance with your settings and the nature of the Service

  • With your consent

  • With third-party service providers who perform services on our behalf

  • To comply with legal obligations

  • To protect our rights, privacy, safety, or property

  • In connection with a merger, sale, or acquisition

We do not sell your personal information to third parties.

5. Your Choices and Rights

You have certain rights regarding your personal information:

  • Access and update your information through your account settings

  • Control the visibility of your profile and communications

  • Opt-out of marketing communications

  • Request deletion of your account and associated data

  • Object to processing of your information

  • Data portability (where applicable)

To exercise these rights, please contact us using the information provided in the "Contact Us" section. Please note that some data may be retained as required by law or for legitimate business purposes.

6. Data Retention and Security

We retain your information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements. We implement appropriate technical and organizational measures to protect your information, but no method of transmission over the Internet or electronic storage is 100% secure.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in these cases, such as Standard Contractual Clauses or participation in the Privacy Shield framework where applicable.

8. Children's Privacy

Our Service is not intended for children under 16. We do not knowingly collect information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as soon as possible.

9. Third-Party Links and Services

Our Service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

10. California Privacy Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) and other state privacy laws. This section provides additional details about the personal information we collect and how we use it, as well as your specific rights under California law.

10.1 Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information:

  • Identifiers (e.g., name, email address, IP address)

  • Personal information categories listed in the California Customer Records statute (e.g., contact information, employment information)

  • Protected classification characteristics under California or federal law (e.g., age, if provided)

  • Commercial information (e.g., products or services purchased, if applicable)

  • Internet or other similar network activity (e.g., browsing history, search history)

  • Geolocation data (if location services are enabled)

  • Professional or employment-related information

  • Inferences drawn from other personal information

10.2 Use of Personal Information

We use and disclose the personal information we collect for our commercial and business purposes, as further described in this Privacy Policy. These commercial and business purposes include:

  • Providing and improving our Service

  • Communicating with you

  • Advertising and marketing

  • Bug detection and error reporting

  • Security and fraud prevention

  • Compliance with legal obligations

10.3 Your Rights and Choices

As a California resident, you have the following rights:

  • Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, as well as the categories of sources from which such information is collected, the purpose for collecting such information, and the categories of third parties with whom we share such information.

  • Right to Delete: You have the right to request the deletion of your personal information.

  • Right to Opt-Out: You have the right to opt-out of the sale of your personal information to third parties. However, we do not sell your personal information.

  • Right to Non-Discrimination: You have the right not to be discriminated against for exercising any of these rights.

To exercise your rights, please contact us using the information in the "Contact Us" section. We may require additional information to verify your identity before processing your request.

10.4 Authorized Agent

You may designate an authorized agent to make a request on your behalf. To do so, you must provide the authorized agent with written permission to make the request and verify your own identity directly with us.

10.5 Do Not Track

We do not currently respond to Do Not Track (DNT) signals.

11. Cookie Policy

Our Service uses cookies and similar tracking technologies to enhance your experience, analyze usage, and assist in our marketing efforts.

11.1 What are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

11.2 How We Use Cookies

We use the following types of cookies:

  • Essential cookies: These are necessary for the website to function properly.

  • Analytical/performance cookies: These allow us to recognize and count the number of visitors and see how visitors move around our website.

  • Functionality cookies: These are used to recognize you when you return to our website.

  • Targeting cookies: These record your visit to our website, the pages you have visited, and the links you have followed.

11.3 Your Choices Regarding Cookies

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Service may become inaccessible or not function properly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page, updating the "Effective Date," and, where appropriate, notifying you via email or through the Service.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Filament, Inc. support@filament.im